Disputes List – Nuvei Documentation

Access the Disputes tab in order to see and verify your disputes. Here you will find a complete list of all of your payments that are disputed by the customer. You have the possibility to search for a specific dispute using different search filters, to see the details of the disputes, and to export your disputes into an Excel file.

Search filters

When you access the Disputes tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.

You can search disputes by ID (the dispute id in the GlobalPay system), Initial Payment ID, Method, Amount, Currency, Status, Interval (from – to) and Site Alias.

Disputes Details

After you have found the transaction you’ve been looking for, using the search filters, just click on it to see the specific details of that dispute.

A new window will open containing the general details for that disputes ID and also providing details about specific sections, like: Reporting, Reason Codes, Initial Payment.

Export transactions

The list of disputes can be exported (filtered or not) to an .xls file. Click on the Export to EXCEL button at the end of the list of payments.

The downloaded file contains the following information: ID, Input Date/Time, Payment ID, Originator Transaction ID, Amount, Currency, Status, Status ID, Method, Method ID, Site ID, Site Alias, Reason Code and Reason.

Go to Disputes tab from the dashboard and use the search filters to find a specific dispute. After you have found the transaction you have been looking for, using the search filters, just double click on it to see specific details of that dispute.

A new window will open containing the general details for that Dispute ID and also providing details about specific sections, like: Reporting, Reason Codes and Initial Payment.

The dashboard Dispute Details allows the user to always find specific information in order to be informed and keep track of his day-to-day operations and disputes.

General provides detailed information for the following fields: ID of the dispute, Initial Payment ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency and Status.

Reporting provides detailed information for the following fields: Notification Date Time and Last Notified Status.

Reason Codes provides detailed information for the following fields: Reason Code and Reason.

Initial payment provides detailed information for the following fields: ID, Merchant Transaction ID, Originator Transaction ID, Input Date Time, Amount, Currency, Status, Available Amount, Method ID, Method Name and Country.