A unique feature of GlobalPay is that it offers an API which allows you to refund any type of transaction, no matter of the payment method that was used.
The refunds can be full and/or partial depending if you have to return all the money to customer or not.
Full refund means you can only refund the entire paid amount for the initial transaction.
Partial refund means you have the possibility to refund a smaller amount than the one from the initial paid transaction. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.
Also for each payment method is specific one or more of the below refund types:
| Refund Type ID | Refund Type |
|---|---|
| 1 | Native |
| 2 | SEPA Bank Transfer |
| 3 | SWIFT Bank Transfer |
| 4 | Manual Support Work No Info |
| 5 | SEPA Bank Transfer No Info |
| 6 | SWIFT Bank Transfer No Info |
| 7 | Local Bank Transfer |
| 8 | Local Bank Transfer No Info |
| 9 | Manual Support Work Details Needed |
| 10 | Local Bank Transfer 2 API |
Refund type/types per method:
| Method ID | Method Name | Limitation | Partial/Full Refund | Refund type(s) supported | Estimated processing time |
|---|---|---|---|---|---|
| 1 | Bank Transfer | N/A | Partial/Full | 2, 3 and 7 | 1-5 business days |
| 2 | iDEAL | Maximum refund period is 48 days. | Partial/Full | 5 | 1-3 business days |
| 3 | MrCash | N/A | Partial/Full | 2 | 1-3 business days |
| 4 | GiroPay | N/A | Partial/Full | 5 | 1-3 business days |
| 5 | EPS | N/A | Partial/Full | 5 | 1-3 business days |
| 9 | Pay now (former SOFORT Banking) | N/A | Partial/Full | 5, 6 and 8 | 1-5 business days |
| 12 | Przelewy24 | N/A | Partial/Full | 1 | 1-3 business days |
| 13 | OneCard | The refund should be requested before the settlement day. | Full | 4 | 1-3 business days |
| 18 | POLi | N/A | Partial/Full | 3 | 1-10 business days |
| 19 | PayU | N/A | Full | 3 and 7 | 1-10 business days |
| 20 | SIBS (Multibanco) | N/A | Partial/Full | 2 | 1-3 business days |
| 22 | Moneta Wallet | N/A | Partial/Full | 4 | 1-3 business days |
| 23 | Paysera | N/A | Partial/Full | 4 | 1-10 business days |
| 24 | Alipay | Maximum refund period is 365 days. | Partial/Full | 1 and 3 | 1-2 business days |
| 29 | Trustly | The initial payment needs to be settled first, process which takes 1-2 business days | Partial/Full | 1 | 1-2 business days |
| 37 | eNETS Debit | Maximum refund period is 6 months. | Partial/Full | 3 | 5-15 business days |
| 40 | Paysafecard | N/A | Partial/Full | 2, 3 and 7 | 1-5 business days |
| 46 | MercadoPago | Maximum refund period is 90 days for Brazil and 60 days for Mexico. | Partial/Full | 1 | The refund is processed in realtime however it takes 30 to 60 days to show up on the buyer’s bill, depending on the card brand and bank. |
| 49 | ToditoCash | Native – The refund has to be made in the same day as the payment. Bank Transfer Swift – starting with next day. | Partial/Full | 1 and 3 | Real-time processing for Native Refund; 1-5 business days for Bank Transfer Swift Refund. |
| 58 | PayWithMyBank | N/A | Partial/Full | 4 | 1-10 business days |
| 65 | Finnish Banks | N/A | Partial/Full | 2 | 1-3 business days |
| 66 | MTCPay | N/A | Partial/Full | 7 | 1-5 business days |
| 67 | DragonPay | Maximum refund period is 30 days. | Partial/Full | 4 | Refunds are processed every Friday |
| 69 | Cards | N/A | Partial/Full | 1 | depends on the acquirer |
| 72 | PagoEfectivo | N/A | Partial/Full | 3 | 1-10 business days |
| 73 | MyBank | N/A | Partial/Full | 2 | 1-3 business days |
| 74 | Yandex.Money | N/A | Partial/Full | 1 | One business day |
| 78 | Skrill | N/A | Partial/Full | 1 | One business day |
| 79 | Pay by mobile | N/A | Partial/Full | 2 and 3 | 1-5 business days |
| 81 | WebMoney Transfer | Maximum refund period is 90 days. | Partial/Full | 1 | One business day |
| 83 | UnionPay | N/A | Partial/Full | 1 | One business day |
| 84 | SEPA Direct Debit | N/A | Partial/Full | 5 | 1-3 business days |
| 87 | VTC Pay | N/A | Partial/Full | 8 | 1-5 business days |
| 94 | Paypal | N/A | Partial/Full | 1 | One business day |
| 99 | PagueloFacil | N/A | Partial/Full | 3 | 1-10 business days |
| 100 | Interac Instant | N/A | Partial/Full | 3 | 1-10 business days |
| 101 | Open Banking | N/A | Partial/Full | 1 | One business day |
| 105 | Bizum | N/A | Partial/Full | 1 | One business day |
| 106 | Eromnet | N/A | Partial/Full | 1 | One business day |
| 111 | Flutterwave | N/A | Partial/Full | 1 and 2 | 1-5 business days |
| 112 | Coinify | N/A | Full | 1 | 1-5 business days |
| 1000 | Boleto Bancário | N/A | Partial/Full | 7 | 1-5 business days |
| 1002 | Transferencia entre Contas Bradesco | N/A | Partial/Full | 7 | 1-5 business days |
| 1003 | Qiwi Wallet | Maximum refund period is 90 days. | Partial/Full | 1 | Real-time processing |
| 1004 | Beeline | Maximum refund period is 90 days. | Partial/Full | 4 | One business day |
| 1006 | MTS | Maximum refund period is 90 days. | Partial/Full | 4 | One business day |
| 1010 | AmOnline | N/A | Partial/Full | 4 | 1-5 business days |
| 1011 | CIMB Clicks (formerly known as Channel-e) | N/A | Partial/Full | 4 | 1-5 business days |
| 1013 | Hong Leong Bank Transfer | N/A | Partial/Full | 4 | 1-5 business days |
| 1014 | Maybank2U | N/A | Partial/Full | 4 | 1-5 business days |
| 1017 | RHB | N/A | Partial/Full | 4 | 1-5 business days |
| 1036 | Cash Options Thailand | N/A | Partial/Full | 3 | 1-10 business days |
| 1037 | Online Banking Thailand | N/A | Partial/Full | 3 | 1-10 business days |
| 1041 | OP-Pohjola | N/A | Partial/Full | 2 | 1-3 business days |
| 1042 | Nordea | N/A | Partial/Full | 2 | 1-3 business days |
| 1043 | Danske | N/A | Partial/Full | 2 | 1-3 business days |
| 1044 | Cash-in | N/A | Partial/Full | 3 | 1-10 business days |
| 1045 | Cards Russia | N/A | Partial/Full | 1 | One business day |
| 1051 | Globe Gcash | N/A | Partial/Full | 4 | 1-5 business days |
| 1052 | Klarna Checkout | N/A | Partial/Full | 1 | One business day |
| 1054 | BII VA | N/A | Partial/Full | 9 | 7-10 business days |
| 1056 | CIMB Clicks | N/A | Partial/Full | 9 | 7-10 business days |
| 1058 | IB Muamalat | N/A | Partial/Full | 9 | 7-10 business days |
| 1061 | Mandiri ATM Automatic | N/A | Partial/Full | 9 | 7-10 business days |
| 1063 | Danamon Online Banking | N/A | Partial/Full | 9 | 7-10 business days |
| 1065 | TELE2 | N/A | Partial/Full | 4 | 1-5 business days |
| 1066 | Maximum refund period is 365 days. | Partial/Full | 1 | 1-3 business days | |
| 1067 | Public Bank Online | N/A | Partial/Full | 4 | 1-5 business days |
| 1071 | Bank Rakyat Internet Banking | N/A | Partial/Full | 4 | 1-5 business days |
| 1072 | AffinOnline | N/A | Partial/Full | 4 | 1-5 business days |
| 1073 | Pay4Me Malaysia | N/A | Partial/Full | 4 | 1-5 business days |
| 1077 | Hong Leong Connect PEx+ | N/A | Partial/Full | 4 | 1-5 business days |
| 1078 | Klarna Payments | N/A | Partial/Full | 1 | One business day |
| 1079 | Cards Argentina | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1080 | Santander Rio | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1081 | Cash Payments Argentina | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1082 | Credit Cards Brazil | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1083 | Boleto Brazil | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1084 | Online Bank Transfer Brazil | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1085 | Credit Cards Chile | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1086 | Servipag | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1087 | WebPay | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1088 | Cards Colombia | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1089 | PSE Colombia | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1090 | Cash payment Colombia | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1091 | Cards Mexico | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1092 | Oxxo | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1093 | SPEI | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1094 | Bank Transfer Mexico | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1095 | Credit Cards Uruguay | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1096 | Redpagos | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1097 | Credit Cards(Visa) | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1098 | Cash payment Peru | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1099 | Bank Transfer Peru | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1100 | VTC Pay Wallet | N/A | Full | 4 | 1-5 business days |
| 1101 | Cards Vietnam | N/A | Full | 4 | 1-5 business days |
| 1102 | Online Banking Vietnam | N/A | Full | 4 | 1-5 business days |
| 1103 | Rapi Pago | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1104 | Pago Fácil | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1105 | Credit Cards Turkey | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1106 | Credit Cards India | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1107 | Netbanking | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1108 | UPI | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1113 | Cards LATAM | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1121 | M-Pesa | N/A | Partial/Full | 3 | 1-10 business days |
| 1122 | Airtel Money | N/A | Partial/Full | 3 | 1-10 business days |
| 1123 | Equitel | N/A | Partial/Full | 3 | 1-10 business days |
| 1124 | Tigo Pesa | N/A | Partial/Full | 3 | 1-10 business days |
| 1125 | MTN | N/A | Partial/Full | 3 | 1-10 business days |
| 1126 | PesaLink | N/A | Partial/Full | 3 | 1-10 business days |
| 1127 | NIBSS | N/A | Partial/Full | 3 | 1-10 business days |
| 1128 | Tingg Wallet | N/A | Partial/Full | 3 | 1-10 business days |
| 1129 | PostFinance Card | N/A | Partial/Full | 1 | One business day |
| 1130 | PostFinance E-finance | N/A | Partial/Full | 1 | One business day |
| 1131 | PayTM | Maximum refund period is 180 days | Partial/Full | 1 | One business day |
| 1132 | Klarna Pay Later | N/A | Partial/Full | 1 | One business day |
| 1133 | Klarna Slice It | N/A | Partial/Full | 1 | One business day |
| 1133 | Klarna Slice It | N/A | Partial/Full | 1 | One business day |
| 1134 | GCash (Alipay OSP) | N/A | Partial/Full | 1 | One business day |
| 1135 | KakaoPay (Alipay OSP) | N/A | Partial/Full | 1 | One business day |
| 1136 | Dana (Alipay OSP) | N/A | Partial/Full | 1 | One business day |
| 1137 | Touch ‘n Go eWallet | N/A | Partial/Full | 4 | 1-5 business days |
| 1138 | Fawry | N/A | Partial/Full | 10 | 1-5 business days |
| 1139 | Loterica | N/A | Partial/Full | 1 | 1 business day |
| 1140 | Boleto Bancario Brazil | N/A | Partial/Full | 1 | 1 business day |
| 1141 | Alfa-Click | N/A | Partial/Full | 3 | 1-10 business days |
| 1142 | Cash-in CIS | N/A | Partial/Full | 3 | 1-10 business days |
| 1143 | Truemoney | N/A | Partial/Full | 1 | 1 business day |
| 1144 | Touch’n Go eWallet | N/A | Partial/Full | 1 | 1 business day |
| 1145 | AlipayHK | N/A | Partial/Full | 1 | 1 business day |
| 1152 | Cards India | N/A | Partial/Full | 1 | 1 business day |
| 1153 | PIX | Maximum refund period is 180 days | Partial/Full | 10 | 1-5 business days |
| 1154 | Afterpay | N/A | Partial/Full | 1 | 1 business day |
| 1155 | Clearpay | N/A | Partial/Full | 1 | 1 business day |
| 1156 | Clave | N/A | Partial/Full | 3 | 1-10 business days |
| 1157 | Nequi | N/A | Partial/Full | 3 | 1-10 business days |
| 1158 | PagoCash | N/A | Partial/Full | 3 | 1-10 business days |
| 1159 | Blik | N/A | Partial/Full | 1 | 1 business day |
| 1160 | Klarna Pay Now | N/A | Partial/Full | 1 | 1 business day |
| 1161 | Bank Transfer | N/A | Partial/Full | 1 and 2 | 1-5 business days |
| 1162 | Bank Transfer | N/A | Partial/Full | 2 | 1-3 business days |
| 1176 | ZaloPay | N/A | Full | 1 | Real-time processing |