Disputes Details

Go to Disputes tab from the dashboard and use the search filters to find a specific dispute. After you have found the transaction you have been looking for, using the search filters, just double click on it to see specific details of that dispute.

A new window will open containing the general details for that Dispute ID and also providing details about specific sections, like: Reporting, Reason Codes and Initial Payment.

The dashboard Dispute Details allows the user to always find specific information in order to be informed and keep track of his day-to-day operations and disputes.

General provides detailed information for the following fields: ID of the dispute, Initial Payment ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency and Status.

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Reporting provides detailed information for the following fields: Notification Date Time and Last Notified Status.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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Initial payment provides detailed information for the following fields: ID, Merchant Transaction ID, Originator Transaction ID, Input Date Time, Amount, Currency, Status, Available Amount, Method ID, Method Name and Country.

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