After you have completed all the necessary details for the company profile, you need to wait for Smart2pay approval of the company. After our team will review and approve your company details and documents, you will receive a confirmation message. Your company will be activated and you may start in completing the technical integration, that will get you closer to a full integration of your site with our platform.

Go to Company documents tab where you will see all the required documents that you need to provide us in order for us to generate your merchant agreement.

The documents that you necessarily need to provide us are the following: Bank statement, Company Certificate of Registration, Company extract showing who the company directors and legal representative(s) are, Utility bill that can be used as proof of address of the company and Passport copy of the UBOs> 25% and of the Legal Representative(s) signing the Merchant Agreement and the Merchant Form(s). In case there are any other documents not covered by the above document requirements, you may upload them at point 6 in the form.

Once you uploaded the documents, you can click on the Submit Documents button and wait for our team to review and approve the documents that you have sent.

If our team, while reviewing your documents, has agreed that you need to provide more information or the information is incomplete or outdated (like: expired passports or proof of address) they will reject your document. The reason will be stated in the form.

You will also receive a rejection message in your Inbox message stating the reason of rejection.

After resolving the issues involved in the rejection of the document, you will have to delete first the document from the Company Documents tab and then you will have to upload the newly modified document.

You will also receive a message in your Inbox message stating which document has been deleted and the person who has deleted the document.

After our team will review and approve the documents that you have sent, the Merchant agreement document is generated, in order to complete this step, all involved parties should accept it. The company representative that has the right to sign all company contracts will be notified via email in order to review and accept the merchant agreement.

You will also receive a message in your Inbox message stating that the company representative that has the right to sign company contracts has been notified via email.

 

Now that the company and all the documents have been approved and the merchant agreement has been accepted by all parties involved your company, your company will be approved. You will also receive your dashboard credentials and relevant API keys.

Once your company is activated, you may start in completing the technical integration, that will get you closer to a full integration of your site with our platform.