Refund Notification – Nuvei Documentation

We will notify you when a refund changes its status to the Notification URL you setup in the Merchant Dashboard.

You need to respond with HTTP code 204 (No Content)!

Refund notification format:

Authorization: Basic MzAyMDE6KzlLZUd6S0Y3VzhTLzc5YTVSMzNZSlVnN0U3V0ZOY1piakdmekxWM2JYU25GQ095RnQ=



{
  "Refund": {
    "ID": 16405,
    "Created": "20170803095139",
    "MerchantTransactionID": "s2ptest_g28",
    "OriginatorTransactionID": null,
    "InitialPaymentID": 3005389,
    "Amount": 100,
    "Currency": "EUR",
    "Description": "",
    "TypeID": 5,
    "SiteID": 30201,
    "Details": null,
    "Customer": null,
    "BillingAddress": null,
    "BankAddress": null,
    "Articles": null,
    "Status": {
      "ID": 2,
      "Info": "Success",
      "Reasons": null
    },
    "SplitID": 0
  }
}

{"Refund":{"hint":"Refund structure","regexp":"","type":"object","ID":{"hint":"GlobalPay refund ID, a unique number that identifies the refund in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"Created":{"hint":"Date and time when the refund was created.","regexp":"","type":"datetime"},"MerchantTransactionID":{"hint":"Merchant Transaction ID, a number that uniquely identifies a refund in your system.","regexp":"","type":"string"},"OriginatorTransactionID":{"hint":"Originator transaction ID, a number that uniquely identifies the transaction in the original requester\u2019s system.","regexp":"^[0-9a-zA-Z_-]{1,50}$","type":"string"},"InitialPaymentID":{"hint":"GlobalPay payment ID of the initial transaction.","regexp":"^\\d{1,12}$","type":"int"},"MethodTransactionID":{"hint":"The Acquirer Reference Number (ARN), a unique number that tags a credit card transaction\/refund when it goes from the merchant bank (the acquiring bank) through the card scheme to the cardholder\\'s bank (the issuer). This number can be used by issuing banks to trace a transaction with an acquirer.","regexp":"","type":"string"},"Amount":{"hint":"The amount you want to refund. It can be the same as the capture amount or less. The last two digits represent the decimal part (11.54 will be sent 1154).","regexp":"^\\d{1,12}$","type":"int"},"Currency":{"hint":"The currency in which you sell the services or products. Format is according to ISO 4217, a three-letter code.","regexp":"^[A-Z]{3}$","type":"string"},"Description":{"hint":"The reason why you are doing the refund.","regexp":"^.{1,255}$","type":"string"},"TypeID":{"hint":"GlobalPay refund type ID, a unique number that identifies the refund type in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"SiteID":{"hint":"The ID of the site","regexp":"^\\d{1,12}$","type":"int"},"Details":{"hint":"In some cases we send various details about the payment (e.g. Reference Number and Bank Details of the Customer for Bank Transfer payments).","regexp":"","type":"object","CustomerAccountNumber":{"hint":"Customer\u2018s bank account number","regexp":"","type":"string"},"CPFAccountHolder":{"hint":"The CPF number (Cadastrado de Pessoas F\u00edsicas), the Brazilian tax registration number, of the account holder.","regexp":"","type":"string"},"BankName":{"hint":"The name of the Bank","regexp":"","type":"string"},"BankAccountType":{"hint":"Refund bank account type","regexp":"","type":"string"},"BankBranch":{"hint":"Refund bank branch","regexp":"","type":"string"},"BankCode":{"hint":"Customer\u2019s Bank Code. Also known as BIC or Swift_BIC. Bank Identifier Code (BIC), a unique identification code for a particular bank (consists of 8-11 alphanumeric characters).","regexp":"","type":"string"},"BankAgencyCode":{"hint":"The code of a specific bank agency in Brazil. (up to 4 digits).","regexp":"","type":"string"},"BankAccountNumber":{"hint":"Bank account number","regexp":"","type":"string"},"BankSWIFTID":{"hint":"Swift ID, a unique identification code for a particular bank.","regexp":"","type":"string"},"BankSortCode":{"hint":"Bank sort code identifies both the bank and the branch where the account is held (consists of 6 digits).","regexp":"","type":"string"},"CustomerIBAN":{"hint":"Customer\u2019s IBAN (International Bank Account Number), a code (up to 34 alphanumeric characters) that uniquely identifies an account held at any bank anywhere in the world.","regexp":"","type":"string"}},"Customer":{"hint":"Customer details","regexp":"","type":"object","ID":{"hint":"Customer ID, a unique number that identifies the customer in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"MerchantCustomerID":{"hint":"The ID of the customer in your system.","regexp":"^([0-9a-zA-Z_-]{1,50})?$","type":"string"},"Email":{"hint":"Customer\u2019s email","regexp":"^[a-zA-Z0-9\\._%+-]{1,100}@[a-zA-Z0-9\\.-]{1,40}\\.[a-zA-Z]{1,8}$","type":"string"},"FirstName":{"hint":"Customer\u2019s first name","regexp":"","type":"string"},"LastName":{"hint":"Customer\u2019s last name","regexp":"","type":"string"},"Gender":{"hint":"Customer\u2019s gender. It can have the following values: 1 - Male, 2 - Female.","regexp":"","type":"string"},"DateOfBirth":{"hint":"Customer date of birth","regexp":"^(((19|20)\\d\\d)(0[1-9]|1[012])(0[1-9]|[12][0-9]|3[01]))$","type":"date"},"SocialSecurityNumber":{"hint":"Customer\u2018s social or fiscal identifier","regexp":"","type":"string"},"Phone":{"hint":"Customer\u2019s phone including prefix","regexp":"","type":"string"},"Company":{"hint":"Company name (for legal entities)","regexp":"","type":"string"},"InputDateTime":{"hint":"Customer creation date","regexp":"","type":"datetime"}},"BillingAddress":{"hint":"Billing Address details","regexp":"","type":"object","ID":{"hint":"Address ID, a unique number that identifies an address in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"Country":{"hint":"Customer\u2018s country. Recommended to be sent in order to increase the conversion. If MethodID is missing, this field (taken from BillingAddress object) controls which payment methods are shown on the hosted payment pages. Format is according to ISO-3166-1 alpha-2, a two-letter code.","regexp":"^([A-Za-z]{2})?$","type":"string"},"City":{"hint":"City name","regexp":"^(.{1,255})?$","type":"string"},"ZipCode":{"hint":"Postal code","regexp":"^(.{1,255})?$","type":"string"},"State":{"hint":"State name","regexp":"^(.{1,255})?$","type":"string"},"Street":{"hint":"Street name","regexp":"^(.{1,255})?$","type":"string"},"StreetNumber":{"hint":"Street Number","regexp":"^(.{1,255})?$","type":"string"},"HouseNumber":{"hint":"House Number","regexp":"^(.{1,255})?$","type":"string"},"HouseExtension":{"hint":"House Extension","regexp":"^(.{1,255})?$","type":"string"}},"BankAddress":{"hint":"","regexp":"","type":"object","ID":{"hint":"Bank address ID","regexp":"^\\d{1,12}$","type":"int"},"Country":{"hint":"Bank address country. Format is according to ISO-3166-1 alpha-2, a two-letter code.","regexp":"^([A-Za-z]{2})?$","type":"string"},"City":{"hint":"City name","regexp":"^(.{1,255})?$","type":"string"},"ZipCode":{"hint":"Postal code","regexp":"^(.{1,255})?$","type":"string"},"State":{"hint":"State name","regexp":"^(.{1,255})?$","type":"string"},"Street":{"hint":"Street name","regexp":"^(.{1,255})?$","type":"string"},"StreetNumber":{"hint":"Street Number","regexp":"^(.{1,255})?$","type":"string"},"HouseNumber":{"hint":"House Number","regexp":"^(.{1,255})?$","type":"string"},"HouseExtension":{"hint":"House Extension","regexp":"^(.{1,255})?$","type":"string"}},"Articles":{"hint":"The services\/products purchased from the website. Mandatory to be sent for Klarna Invoice and Klarna Payments payment methods.","regexp":"","type":"array of objects","MerchantArticleID":{"hint":"The ID of the article in your system","regexp":"^\\d{1,19}$","type":"string"},"Name":{"hint":"Article\u2019s name","regexp":"^.{1,250}$","type":"string"},"Quantity":{"hint":"The number of products. If is not sent the default value is 1.","regexp":"^\\d{1,3}$","type":"int"},"Price":{"hint":"The price for one item","regexp":"","type":"int"},"VAT":{"hint":"Value-Added Tax ( it is a tax in percent on the purchase price)","regexp":"^\\d{1,4}$","type":"int"},"Discount":{"hint":"The percent on the original price offered by you as discount. The last two digits represent the decimal part (10% will be sent 1000).","regexp":"^\\d{1,4}$","type":"int"},"DiscountValue":{"hint":"The fixed value on the original price offered by you as discount. The last two digits represent the decimal part (10 GBP will be sent 1000).","regexp":"^\\d{1,4}$","type":"int"},"Type":{"hint":"The type of article. It can have the following values: 4 - Discount, 5 -Physical, 6 - Shipping_fee, 7 - Sales_tax, 8 - Digital, 9 - Gift_card, 10 - Store_credit, 11 - Surcharge.","regexp":"^(1|2|3|4|5|6|7|8|9|10|11)$","type":"int"},"TaxType":{"hint":"The type of tax. It can have the following values: 1 - without VAT, 2 - VAT at the rate of 0%, 3 - VAT of the receipt at the rate of 10%, 4 - VAT of the receipt at the rate of 18%, 5 - VAT of the receipt at the applicable rate of 10\/110, 6 - VAT of the receipt at the applicable rate of 18\/118.","regexp":"^(1|2|3|4|5|6)$","type":"int"}},"Status":{"hint":"Refund status","regexp":"","type":"object","ID":{"hint":"The ID of the refund status. It can have the following values: 1 - Open, 2 - Success, 4 - Failed.","regexp":"","type":"int"},"Info":{"hint":"The description of the status","regexp":"","type":"string"},"Reasons":{"hint":"The reasons why the payment got to this status.","regexp":"","type":"array of objects","Code":{"hint":"The id of the message type transmitted in the response. See our section GlobalPay Return Codes for a complete description.","regexp":"","type":"int"},"Info":{"hint":"The message body","regexp":"","type":"string"}}}}}

Response:

204 No Content

Whenever a a refund changes its status, we notify you of the event and whether it was successful or not. In case of a non-successful refund, additional information will be sent in the Reasons Code and Info fields.

For more information about the reasons of a wrong request response see our section GlobalPay Return Codes.

Below is a case of a non-successful refund for WeChat payment method when the customer Wallet is closed and the refund cannot be processed. Additional information to why the payment got to this status will be sent in the Reasons Code and Info fields:

Refund notification format:

Authorization: Basic MzAyMDE6KzlLZUd6S0Y3VzhTLzc5YTVSMzNZSlVnN0U3V0ZOY1piakdmekxWM2JYU25GQ095RnQ=



{
  "Refund": {
    "ID": 18882,
    "Created": "20171213124659",
    "MerchantTransactionID": "893817297012",
    "OriginatorTransactionID": null,
    "InitialPaymentID": 3464340,
    "Amount": "100",
    "Currency": "EUR",
    "Description": null,
    "TypeID": 1,
    "SiteID": null,
    "Details": null,
    "Customer": null,
    "BillingAddress": null,
    "BankAddress": null,
    "Articles": null,
    "Status": {
      "ID": 4,
      "Info": "Failed",
      "Reasons": [
        {
          "Code": "5000",
          "Info": "USER_ACCOUNT_ABNORMAL"
        }
      ]
    },
    "SplitID": 0
  }
}

Response:

204 No Content

Another case of a non-successful refund is for Alipay payment method when the customer Wallet is closed and the refund cannot be processed. Additional information to why the payment got to this status will be sent in the Reasons Code and Info fields:

Refund notification format:

Authorization: Basic MzAyMDE6KzlLZUd6S0Y3VzhTLzc5YTVSMzNZSlVnN0U3V0ZOY1piakdmekxWM2JYU25GQ095RnQ=



{
  "Refund": {
    "ID": 18882,
    "Created": "20171213124659",
    "MerchantTransactionID": "893817297012",
    "OriginatorTransactionID": null,
    "InitialPaymentID": 3464340,
    "Amount": "100",
    "Currency": "EUR",
    "Description": null,
    "TypeID": 1,
    "SiteID": null,
    "Details": null,
    "Customer": null,
    "BillingAddress": null,
    "BankAddress": null,
    "Articles": null,
    "Status": {
      "ID": 4,
      "Info": "Failed",
      "Reasons": [
        {
          "Code": "5000",
          "Info": "BUYER_NOT_EXIST"
        }
      ]
    },
    "SplitID": 0
  }
}

Response:

204 No Content

For Card payments the refund we will also notify you when a refund changes its status to the Notification URL you setup in the Merchant Dashboard.

Refund notification format:

Authorization: Basic MTAxMDpnYWJp

{
  "Refund": {
    "ID": 263,
    "SiteID": 1010,
    "Created": "20161205095348",
    "MerchantTransactionID": "s2ptest_h19",
    "OriginatorTransactionID": "108_a",
    "InitialPaymentID": 0,
    "Amount": 2000,
    "Currency": "EUR",
    "Description": "refund reason",
    "StatementDescriptor": null,
    "CaptureID": 546,
    "Customer": null,
    "BillingAddress": null,
    "BankAddress": null,
    "Articles": null,
    "Status": {
      "ID": 2,
      "Info": "Success",
      "Reasons": []
    },
    "SplitID": 0
  }
}

{"Refund":{"hint":"Refund structure","regexp":"","type":"object","InvalidRequestID":{"hint":"Refund failure reference ID","regexp":"","type":"string"},"ID":{"hint":"GlobalPay refund ID, a unique number that identifies the refund in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"SiteID":{"hint":"The ID of the site","regexp":"^\\d{1,12}$","type":"int"},"Created":{"hint":"Date and time when the refund was created.","regexp":"","type":"datetime"},"MerchantTransactionID":{"hint":"Merchant Transaction ID, a number that uniquely identifies a refund in your system.","regexp":"","type":"string"},"OriginatorTransactionID":{"hint":"Originator transaction ID, a number that uniquely identifies the transaction in the original requester\u2019s system.","regexp":"^[0-9a-zA-Z_-]{1,50}$","type":"string"},"InitialPaymentID":{"hint":"GlobalPay payment ID of the initial transaction.","regexp":"^\\d{1,12}$","type":"int"},"MethodTransactionID":{"hint":"The Acquirer Reference Number (ARN), a unique number that tags a credit card transaction\/refund when it goes from the merchant bank (the acquiring bank) through the card scheme to the cardholder\\'s bank (the issuer). This number can be used by issuing banks to trace a transaction with an acquirer.","regexp":"","type":"string"},"Amount":{"hint":"The amount you want to refund. It can be the same as the capture amount or less. The last two digits represent the decimal part (11.54 will be sent 1154).","regexp":"^\\d{1,12}$","type":"int"},"Currency":{"hint":"The currency in which you sell the services or products. Format is according to ISO 4217, a three-letter code.","regexp":"^[A-Z]{3}$","type":"string"},"Description":{"hint":"The reason why you are doing the refund.","regexp":"^.{1,255}$","type":"string"},"StatementDescriptor":{"hint":"Refund statement description","regexp":"^.{1,255}$","type":"string"},"CaptureID":{"hint":"Refunded capture ID","regexp":"^\\d{1,12}$","type":"int"},"Customer":{"hint":"Customer details","regexp":"","type":"object","ID":{"hint":"Customer ID, a unique number that identifies the customer in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"MerchantCustomerID":{"hint":"The ID of the customer in your system.","regexp":"^([0-9a-zA-Z_-]{1,50})?$","type":"string"},"Email":{"hint":"Customer\u2019s email","regexp":"^[a-zA-Z0-9\\._%+-]{1,100}@[a-zA-Z0-9\\.-]{1,40}\\.[a-zA-Z]{1,8}$","type":"string"},"FirstName":{"hint":"Customer\u2019s first name","regexp":"","type":"string"},"LastName":{"hint":"Customer\u2019s last name","regexp":"","type":"string"},"Gender":{"hint":"Customer\u2019s gender. It can have the following values: 1 - Male, 2 - Female.","regexp":"","type":"string"},"DateOfBirth":{"hint":"Customer date of birth","regexp":"^(((19|20)\\d\\d)(0[1-9]|1[012])(0[1-9]|[12][0-9]|3[01]))$","type":"date"},"SocialSecurityNumber":{"hint":"Customer\u2018s social or fiscal identifier","regexp":"","type":"string"},"Phone":{"hint":"Customer\u2019s phone including prefix","regexp":"","type":"string"},"Company":{"hint":"Company name (for legal entities)","regexp":"","type":"string"},"InputDateTime":{"hint":"Customer creation date","regexp":"","type":"datetime"}},"BillingAddress":{"hint":"Billing Address details","regexp":"","type":"object","ID":{"hint":"Address ID, a unique number that identifies an address in the GlobalPay system.","regexp":"^\\d{1,12}$","type":"int"},"Country":{"hint":"Customer\u2018s country. Recommended to be sent in order to increase the conversion. If MethodID is missing, this field (taken from BillingAddress object) controls which payment methods are shown on the hosted payment pages. Format is according to ISO-3166-1 alpha-2, a two-letter code.","regexp":"^([A-Za-z]{2})?$","type":"string"},"City":{"hint":"City name","regexp":"^(.{1,255})?$","type":"string"},"ZipCode":{"hint":"Postal code","regexp":"^(.{1,255})?$","type":"string"},"State":{"hint":"State name","regexp":"^(.{1,255})?$","type":"string"},"Street":{"hint":"Street name","regexp":"^(.{1,255})?$","type":"string"},"StreetNumber":{"hint":"Street Number","regexp":"^(.{1,255})?$","type":"string"},"HouseNumber":{"hint":"House Number","regexp":"^(.{1,255})?$","type":"string"},"HouseExtension":{"hint":"House Extension","regexp":"^(.{1,255})?$","type":"string"}},"BankAddress":{"hint":"","regexp":"","type":"object","ID":{"hint":"Bank address ID","regexp":"^\\d{1,12}$","type":"int"},"Country":{"hint":"Bank address country. Format is according to ISO-3166-1 alpha-2, a two-letter code.","regexp":"^([A-Za-z]{2})?$","type":"string"},"City":{"hint":"City name","regexp":"^(.{1,255})?$","type":"string"},"ZipCode":{"hint":"Postal code","regexp":"^(.{1,255})?$","type":"string"},"State":{"hint":"State name","regexp":"^(.{1,255})?$","type":"string"},"Street":{"hint":"Street name","regexp":"^(.{1,255})?$","type":"string"},"StreetNumber":{"hint":"Street Number","regexp":"^(.{1,255})?$","type":"string"},"HouseNumber":{"hint":"House Number","regexp":"^(.{1,255})?$","type":"string"},"HouseExtension":{"hint":"House Extension","regexp":"^(.{1,255})?$","type":"string"}},"Articles":{"hint":"The services\/products purchased from the website. Mandatory to be sent for Klarna Invoice and Klarna Payments payment methods.","regexp":"","type":"array of objects","MerchantArticleID":{"hint":"The ID of the article in your system","regexp":"^\\d{1,19}$","type":"string"},"Name":{"hint":"Article\u2019s name","regexp":"^.{1,250}$","type":"string"},"Quantity":{"hint":"The number of products. If is not sent the default value is 1.","regexp":"^\\d{1,3}$","type":"int"},"Price":{"hint":"The price for one item","regexp":"","type":"int"},"VAT":{"hint":"Value-Added Tax ( it is a tax in percent on the purchase price)","regexp":"^\\d{1,4}$","type":"int"},"Discount":{"hint":"The percent on the original price offered by you as discount. The last two digits represent the decimal part (10% will be sent 1000).","regexp":"^\\d{1,4}$","type":"int"},"DiscountValue":{"hint":"The fixed value on the original price offered by you as discount. The last two digits represent the decimal part (10 GBP will be sent 1000).","regexp":"^\\d{1,4}$","type":"int"},"Type":{"hint":"The type of article. It can have the following values: 4 - Discount, 5 -Physical, 6 - Shipping_fee, 7 - Sales_tax, 8 - Digital, 9 - Gift_card, 10 - Store_credit, 11 - Surcharge.","regexp":"^(1|2|3|4|5|6|7|8|9|10|11)$","type":"int"},"TaxType":{"hint":"The type of tax. It can have the following values: 1 - without VAT, 2 - VAT at the rate of 0%, 3 - VAT of the receipt at the rate of 10%, 4 - VAT of the receipt at the rate of 18%, 5 - VAT of the receipt at the applicable rate of 10\/110, 6 - VAT of the receipt at the applicable rate of 18\/118.","regexp":"^(1|2|3|4|5|6)$","type":"int"}},"Status":{"hint":"Refund status","regexp":"","type":"object","ID":{"hint":"The ID of the refund status. It can have the following values: 1 - Open, 2 - Success, 4 - Failed.","regexp":"","type":"int"},"Info":{"hint":"The description of the status","regexp":"","type":"string"},"Reasons":{"hint":"The reasons why the payment got to this status.","regexp":"","type":"array of objects","Code":{"hint":"The id of the message type transmitted in the response. See our section GlobalPay Return Codes for a complete description.","regexp":"","type":"int"},"Info":{"hint":"The message body","regexp":"","type":"string"}}}}}

Response:

204 No Content