Access the Disputes tab in order to see and verify your disputes. Here you will find a complete list of all of your payments that are disputed by the customer. You have the possibility to search for a specific dispute using different search filters, to see the details of the disputes, and to export your disputes into an Excel file.
Search filters
When you access the Disputes tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.
You can search disputes by ID (the dispute id in the GlobalPay system), Initial Payment ID, Method, Amount, Currency, Status, Interval (from – to) and Site Alias.
Disputes Details
After you have found the transaction you’ve been looking for, using the search filters, just click on it to see the specific details of that dispute.
A new window will open containing the general details for that disputes ID and also providing details about specific sections, like: Reporting, Reason Codes, Initial Payment.
Export transactions
The list of disputes can be exported (filtered or not) to an .xls file. Click on the Export to EXCEL button at the end of the list of payments.
The downloaded file contains the following information: ID, Input Date/Time, Payment ID, Originator Transaction ID, Amount, Currency, Status, Status ID, Method, Method ID, Site ID, Site Alias, Reason Code and Reason.
